FAQs

We don’t have a staffed coat check, but during the colder months we provide a self-serve coat rack with hangers for your convenience. Please note that this is not monitored, and Metro Baltimore is not responsible for lost or missing items.

Prohibited items include: Weapons of any kind; firearms of any type and/or ammunition; cutting tools, including knives, scissors, and blades, Marking materials such as paint, adhesives, epoxies, or markers, Outside food or drinks, including alcoholic beverages, large bags, Pets (with the exception of service animals, which must be leashed and attended at all times), Professional cameras/recording equipment (unless approved), and anything else deemed unsafe by security.

No. Smoking and vaping are not permitted inside the venue.

No we do not. We recommend using the ATM located inside Baltimore Penn Station – located at 1500 North Charles Street, Baltimore, MD 21201. 

Yes — Metro Baltimore is accessible via

• Amtrak:

   Serves the busy Northeast Corridor with routes including the high-speed Acela, Northeast Regional, and other long-distance trains like the Carolinian, Crescent, and Vermonter.

• MARC Train: Operates the Penn Line, with Baltimore Penn Station serving as the northern terminus for most of its service.
• Light RailLink: The Penn-Camden shuttle provides light rail service connecting the station to the rest of the network.
• MTA Bus Routes: Several local and express bus routes connect to the station, including the Green, Silver, 51, and 95 lines.
• Charm City Circulator: The free Purple Line runs near the station. 

Use this trip planner to help map your route!

Lost items are kept at the venue for a limited time. Please email ericmach@themetrogallery.net and patrick@themetrogallery.net with a description of the item and the show date.

Most of our shows are all ages, but there are exceptions. DJ nights usually require attendees to be 21+ with a valid ID. Refer to individual listings for specific details.

Yes, you will need a photo ID to enter our venue, and also to claim will call tickets.

Our physical address is:

1700 North Charles Street
Baltimore, MD 21201

We are located at the corner of North Charles Street and Lanvale Street – one block north of Baltimore’s Pennsylvania Station.

A limited amount of street parking is available near venue on E. Lanvale St. Secure parking is available in the Pay Parking Lot next to the venue at 1706 N. Charles St., with reduced evening rates. Please pay the attendant inside the Charles St. Garage, located across from The Charles Theatre. Covered spaces are also available in the same garage until 12:00 AM.

Or reserve a spot through our SpotHero Page

We have limited seating – including bar stools and banquets that are available on a first come first serve basis.

We do not issue refunds or offer ticket exchanges. All sales are final. We are unable to offer refunds for unused tickets or for guests who are denied entry due to invalid ID. Event time and lineup are subject to change. In the case of an event cancellation, refunds will be provided via the point of purchase used. Resale of any ticket at a price greater than the original ticket price is prohibited. We reserve the right to revoke or reclaim possession of any tickets from the buyer who violates such restrictions

There are several hotels located near the venue. Here are a few we recommend:

Hotel Ulysses

2 E. Read St

Baltimore, MD 21202

Hotel Revival

101 W. Monument St.

Baltimore, MD 21201

The Ivy Hotel

205 E. Biddle St.

Baltimore, MD 21202

Kimpton Hotel Monaco

2 N. Charles St.

Baltimore, MD 21201

We’re open only during events and for box office hours. Typically, the box office is open on Tuesdays from 11:00 AM to 5:00 PM.